Customer Service/Business Traineeship – Hawthorn

Customer Service/Business Traineeship – Hawthorn

  • Hawthorn Location
  • Customer Service/Business Administration
  • Full Time/12 month Traineeship
Have you always wanted to work in the banking industry, but don’t have the qualifications to get your foot in the door?

AGA has a brilliant 12 month Traineeship available for a motivated and driven individual who is passionate about building a career in the Banking Industry. If you love talking on the phone, building strong relationships with people, and are passionate about providing exceptional customer service, this is the role for you.

Our successful trainee will be the first point of contact for customer maintenance and service requests via phone (both inbound and outbound), email and webchat. You will deliver an outstanding customer experience and strive for first call resolution in all instances.

If you are looking for a full time opportunity, where you are trained on the on job by qualified and passionate staff, whilst completing a Certificate III qualification in Business – Look no further!


  • Deliver exemplary customer service to customers
  • Answer inbound/outbound customer queries
  • Ensure customers receive an outstanding customer experience every time
  • Ensure customers are aware of all services available to them
  • Respond to emails in a timely manner 
  • Maintain accurate customer records

Role Selection Criteria:

  • Strong ability to build rapport with customers 
  • Clear and concise verbal and written communication skills
  • Enthusiastic and driven 
  • Previous experience in a customer focused/call center role
  • Demonstrated ability to organise and prioritise tasks
  • Respect for confidentiality and privacy of client information and files


  • Willing to undertake a Police Check 
  • Genuine interest in the banking industry
  • Demonstrated Customer Service background

AGA Trainees will:

  • Attend accredited RTO/TAFE training
  • Receive ongoing mentoring & support
  • Receive a weekly wage including entitlements

Diversity & Inclusion

AGA is an Equal Opportunity, inclusive, not-for profit organisation, and is one of the largest providers of employment and training services in Australia. We celebrate our diversity and strive to reflect contemporary Australian society and all the communities in which we work in order to better serve our clients. We welcome and encourage applications from Aboriginal and Torres Strait Islander job seekers. 

Apply online today as interviews will commence immediately.

Please note that only shortlisted candidates will be contacted directly.

Posted on Tuesday, October 13, 2020



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